• Provide timely and effective technical support for application-related incidents and service requests
  • Troubleshoot and resolve application issues, both independently and in collaboration with development teams
  • Monitor application performance, identify bottlenecks, and implement performance enhancements
  • Conduct root cause analysis for recurring issues and implement preventive measures
  • Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements
  • Maintain documentation related to application configurations, troubleshooting procedures, and known issues
  • Participate in application deployment and release management activities
  • Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes


  • Diploma/Degree in Computer Engineering or related
  • Strong technical knowledge and minimum 2 years relevant IT working experience in supporting enterprise-level Java applications
  • Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools
  • Experience with databases and SQL query language, preferably on Oracle or MySQL
  • Experience in hosting platform include but not limited to Tomcat, JBoss, IBM WebSphere/WebLogic is a plus
  • Familiarity with software development life cycle (SDLC) and ITIL principles
  • Excellent problem-solving and analytical skills
  • Effective communication and collaboration abilities
  • Ability to work under pressure and prioritize tasks in a fast-paced environment
  • Preferred Skillset: Java, Oracle Database, MySQL Database, Jira, Excel, Hosting Platform, include but not limited to, Tomcat, JBoss, IBM WebSphere/WebLogic

Shortlisted candidate will be offered 1 Year Agency Contract employment.