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Responsibilities

  • Network Engineer is responsible for managing day to day support of operational tasks, requests, incidents and changes meeting customer’s requirements and Service Level Agreements.
  • Conduct health check, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and also to ensure that incidents reported are tracked and resolved till closure
  • Assist the Team Lead/Operations Manager to train and guide junior team members
  • Analyzing, troubleshooting and correcting network problems remotely and on-site
  • Responsibility for documenting incident RCA report the configuration of the system and (network) system performance tuning
  • Responsibility for security compliance, patching, health check & hardening remediation
  • Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
  • Performing standard or project change request as per change window
  • Provide on-call 24 x 7 support on a rotating basis
  • Responsible for applying operating system updates, patches, and configuration changes

In this role, the candidate will have:

  • Experienced in network/security administration in enterprise DC and Public Environment
  • Experiences in supporting firewall /network product such as Cisco, Palo Alto, Meraki and Check Point
  • Experienced in troubleshooting system, middleware and network problems, diagnose and solve hardware/software issues, analyzing system logs and identifying potential issues/incident

Requirements

  • Degree in Computer Science / IT or equivalent
  • Managed IT Network Infrastructure operations (2 years or more)
  • Good understanding of service management methodologies (e.g. Incident Management, Change Management, Service Level Agreements)
  • Good team player and also able to work independently
  • Good communication, able to communicate with team members, management personnel, and end users throughout the organization
  • ITILv3 Foundation or ITILv4 Foundation certified
  • Cisco Certified Network Professional

Good To Have: - Experienced in supporting public cloud environments * Proficient in scripting or programming languages

Shortlisted candidates will be offered either Permanent or 1 Year Agency Contract employment