• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
  • Ensuring that the System runs according to contractual specifications after problem resolution.
  • Providing advice on system / database performance monitoring and tuning.
  • Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
  • Complete all Service Requested accordingly to SLA timeframe.
  • Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.
  • Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
  • Coordinating system development tasks to include design, integration and formal testing on the Change Request.
  • Overseeing all transitions into production on the Change Request.
  • Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
  • Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
  • Managing and document system configurations on the Change Request.
  • Generating the relevant administrative records and reports.


  • Degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience, including host platform security, server consolidation, virtualization.
  • 3+ years of experience in virtualization. Scripting experience including Perl, Ruby, or Python.
  • RHCE or RHCA preferred
  • Red Hat Linux system administration, patching, upgrading, troubleshooting.
  • Advanced knowledge of Linux environments. (Red hat Satellite, YUM, Apache, McAfee NAILs, SE Linux).
  • Experience with Linux deployment and (configuration) management systems: e.g. Red Hat Satellite manager, Ansible Tower.
  • Experience with NetApp FAS storage solutions preferred.
  • Experience with databases (MSSQL, Oracle) preferred.
  • Strong verbal and written communication skills.
  • Good documenting capabilities (to be proven by set of reference documents).
  • Past working experience in Cloud environment is an advantage

Shortlisted candidate will be offered a 1 year Agency Contract employment