Responsibilities

System Administration:
  • Manage and monitor SAP ECC systems, including system health checks, user administration, and authorization management.
  • Perform regular SAP system maintenance tasks such as system refreshes, kernel upgrades, patch management, and transport management.

System Performance and Tuning:
  • Monitor system performance, analyze system logs, and perform performance tuning to optimize SAP ECC system performance.
  • Troubleshoot and resolve issues related to SAP ECC systems, databases, and underlying infrastructure.

System Support:
  • Provide day-to-day technical support and resolve incidents within defined SLAs.
  • Collaborate with the AMS team to handle service requests, change requests, and problem management.
  • Coordinate with vendors, hardware teams, and other IT departments to resolve complex technical issues.

Backup and Recovery:
  • Implement and manage SAP ECC backup and recovery strategies, ensuring data integrity and system availability.
  • Conduct regular system backups and disaster recovery drills to ensure readiness for any unexpected outages.

System Upgrades and Migrations:
  • Participate in system upgrades, migrations, and patch management activities.
  • Provide support during SAP projects including system installations, configuration, and go-live support.

Documentation and Reporting:
  • Maintain up-to-date documentation for SAP ECC systems, processes, and procedures.
  • Generate and analyze system performance reports, providing recommendations for improvements.

Requirements

Education:
  • Bachelor’s degree in Computer Science, Information Technology, or related field.

Experience:
  • 5+ years of experience in SAP Basis administration within an AMS or support environment.
  • Strong experience with SAP ECC systems.
  • Experience in managing SAP landscapes in on-premise environments is a plus.

Technical Skills:
  • Proficient in SAP Basis administration, including system installation, configuration, and maintenance.
  • Deep understanding of SAP ECC architecture and components.
  • Strong knowledge of operating systems (Linux, Windows) and databases (Oracle, MSSQL).
  • Familiarity with SAP Solution Manager for system monitoring and management.
  • Experience with backup and recovery tools and disaster recovery processes.