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  • Ensures operational services are delivered in accordance to project requirements.
  • Monitor and report to client on the SLA/KPI of the in-scope networks, grouped under the network technology family.
  • Ensure respective operational service levels are met.
  • Provide monthly summary and/or progress report on a. Networks health b. Operation risks c. Status of Change Request / Service Request d. List of Solved/Unsolved Problems under Network category.
  • Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project, service delivery and maintenance support.
  • Monitor and update client on operation concern and/or compliance matters and propose resolution.
  • Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process.
  • Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes.
  • Review changes in network software and hardware currency and establish upgrade plan to maintain a supportable Infrastructure.
  • Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
  • Review reports from Operations & Support (O&S) project teams within the network category.
  • Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
  • Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
  • Prepare Management plan and submit compilation to the Client annually.


  • BSc degree in Computer Science or similar relevant field
  • Preferably to have technical certification such as CCNA/CCNP/CCIE or equivalent
  • Be ITIL Foundation certified
  • Familiar with ISO 9001 and ISO 27001
  • Have eight (8) years of working experience in the Information Technology (IT) field, especially in the area of network planning, implementation, operation and management
  • Have at least five (5) years of experience in leading a team in a similar capacity
  • Have good working knowledge managing enterprise network, technically competent in LAN/WIFI, RADIUS/TACACS+ and WAN technologies
  • Hands on experience in networking, routing and switching, TCP/IP
  • Good understanding of network protocols and standards to manage firewalls and perform the security investigations