Responsibilities

• Support the end-to-end delivery of HR transformation and HCM implementation initiatives.
• Facilitate requirements-gathering workshops with HR and business stakeholders and document business requirements.
• Develop as-is and to-be HR process maps, identify process or solution gaps, and conduct fit-gap / contract solution gap analysis.
• Prepare project deliverables including Business Requirements Documents (BRDs), process documentation, fit-gap assessments and UAT scenarios/scripts.
• Work with cross-functional business, HR and technology teams to translate HR requirements into implementable solutions.
• Support User Acceptance Testing (UAT), issue resolution and implementation activities.
• Apply knowledge of Singapore HR operations and shared services processes, including areas such as employee lifecycle management, payroll, claims, work passes and Employment Act requirements.
• Support continuous improvement of HR processes to improve efficiency and effectiveness.
• Contribute to agentic HR / AI-enabled HR solution design or development, including identifying opportunities to improve HR processes through agentic capabilities.
• Collaborate effectively with project stakeholders and contribute to the resolution of project and process challenges

Requirements

• Degree in Human Resource Management or related studies
• Approximately 5–10 years of relevant HR transformation, HR technology or HCM implementation experience.
• Experience delivering at least two HR transformation or HCM implementation projects in a hands-on delivery capacity.
• Demonstrated experience personally producing key project deliverables such as:
  • Requirements and workshop outputs 
  • As-is / to-be process maps
  • Fit-gap analyses
  • Business Requirements Documents
  • UAT scenarios/scripts
• Working knowledge of Singapore HR operations and shared services, including employee lifecycle, payroll, claims, work passes and relevant employment requirements.
• Experience working with business, HR and technology stakeholders throughout the project lifecycle.
• Experience or exposure to agentic HR / AI-enabled HR solution design or development.

• Consulting or System Integrator (SI) background.
• Functional/process exposure to SAP SuccessFactors. Configuration experience is not required.
• Experience with Business Operating Model design or transformation.
• Experience with Business Requirements Gathering and Contract Solution Gap Analysis.