Responsibilities
Network Operations & Support
- Provide Level 2 and Level 3 support for enterprise network infrastructure and services.
- Manage, administer, troubleshoot, and optimize:
- Core Switches
- Distribution Switches
- Enterprise Routers
- Wireless Controllers
- Wireless Access Points
- Firewalls
- VPN Solutions
- Load Balancers
- SD-WAN Platforms
- SASE Solutions
- ZTNA Platforms
- Monitor network performance, capacity utilization, and availability to ensure optimal service delivery.
- Respond to network incidents, outages, and service degradation issues within agreed SLAs.
- Perform root cause analysis and implement corrective and preventive actions.
- Participate in after-hours support, maintenance activities, and major incident response when required.
Network Implementation & Project Delivery
- Deploy, configure, and integrate network infrastructure components for business projects and technology refresh initiatives.
- Execute network migrations, upgrades, and technology rollouts.
- Support implementation of:
- MPLS Networks
- SD-WAN Solutions
- SASE Platforms
- Internet Connectivity Services
- Cloud Connectivity
- ZTNA Solutions
- Data Center Networks
- Perform network cutovers and change activities while minimizing business disruption.
- Participate in testing, validation, and commissioning activities.
Network Security
- Implement and maintain secure network configurations in line with cybersecurity standards and best practices.
- Manage firewall policies, VPN configurations, network segmentation, and access control requirements.
- Support vulnerability remediation and network security hardening initiatives.
- Assist cybersecurity teams during incident investigations and threat containment activities.
- Ensure compliance with internal security standards and regulatory requirements.
Cloud & Hybrid Network Support
- Support network connectivity between on-premises infrastructure and cloud environments such as AWS and Azure.
- Manage:
- AWS Direct Connect
- Azure ExpressRoute
- Site-to-Site VPN Connectivity
- Cloud Network Security Controls
- Troubleshoot cloud networking and connectivity issues impacting business services.
Vendor & Service Provider Coordination
- Work closely with telecommunications providers, managed service partners, and technology vendors to resolve service issues.
- Coordinate circuit provisioning, upgrades, and fault resolution activities.
- Escalate and manage incidents with carriers and vendors to ensure timely resolution.
- Validate vendor-delivered solutions and ensure compliance with technical requirements.
Monitoring, Documentation & Continuous Improvement
- Maintain accurate network diagrams, operating procedures, configuration standards, and technical documentation.
- Perform proactive health checks and network assessments.
- Recommend and implement improvement initiatives to enhance network reliability and performance.
- Support network automation and operational efficiency initiatives.
- Maintain network inventory, asset records, and configuration baselines.
Requirements
- Bachelor's Degree in Information Technology, Computer Science, Telecommunications, Engineering, or related discipline.
- Minimum 8-10 years of hands-on experience supporting enterprise network environments.
- Proven experience in implementation, administration, and troubleshooting of large-scale enterprise networks.
- Experience supporting multi-site environments, data centers, cloud platforms, and remote connectivity solutions.
- Experience working with telecommunications providers and managed service vendors.
- Strong experience participating in network projects, migrations, and technology refresh exercises.
Technical Skills
Routing & Switching
Strong hands-on experience with:
- Cisco Catalyst Switches
- Aruba Enterprise Core Swtiches
- Nexus Switches
- Enterprise Routers
- VLANs
- STP
- HSRP/VRRP
- OSPF
- BGP
- MPLS
- QoS
- Network Performance Tuning
Wireless Networking
- Wireless LAN Controllers
- Enterprise Wireless Networks
- Wireless Site Surveys
- Access Point Deployments
- RF Optimization
- Wireless Troubleshooting
Network Security
- Palo Alto Firewalls
- Fortinet Firewalls
- Check Point Firewalls
- VPN Technologies
- IPS/IDS
- Network Segmentation
- Zero Trust Networking
- NAC Solutions
Modern Networking Technologies
- SD-WAN
- SASE
- ZTNA
- Secure Remote Access
- Network Micro-Segmentation
Cloud Networking
- AWS Networking
- Azure Networking
- Hybrid Cloud Architectures
- Direct Connect
- ExpressRoute
- VPN Connectivity
Monitoring & Toolsets
Experience with one or more:
- SolarWinds
- PRTG
- LogicMonitor
- ThousandEyes
- Wireshark
- NetFlow Analyzers
- Network Performance Monitoring Platforms
Automation (Preferred)
Basic to intermediate experience in:
- Python
- PowerShell
- REST APIs
- Network Automation Tools
- Infrastructure as Code Concepts
Preferred Certifications
One or more of the following certifications are highly desirable:
- CCNP Enterprise
- CCNP Security
- PCNSE
- Fortinet NSE/FCSS
- AWS Advanced Networking
- Azure Network Engineer Associate
- Zscaler Certifications
- Prisma Access Certifications
- Aruba Certifications
