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Responsibilities

Network Operations & Service Delivery
  • Lead the day-to-day management of enterprise network infrastructure across multiple locations, data centers, cloud environments, and remote workforce networks.
  • Ensure high availability, performance, and reliability of network services through proactive monitoring, maintenance, and continuous improvement initiatives.
  • Establish and maintain network operational standards, SOPs, technical documentation, and governance controls.
  • Lead major incident resolution and root cause analysis activities involving network outages and service degradations.
  • Drive continuous service improvement initiatives to improve network availability, user experience, and operational efficiency.

Network Architecture & Transformation
  • Define and implement network architecture roadmap aligned with business and cybersecurity objectives.
  • Lead evaluation, design, and deployment of modern network technologies including: 
    • SD-WAN
    • SASE
    • ZTNA
    • Cloud Networking
    • Network Segmentation
    • NAC Solutions
    • Secure Remote Access
    • Network Automation
  • Collaborate with Cybersecurity teams to strengthen network security posture through Zero Trust principles and defense-in-depth strategies.
  • Drive network modernization and transformation programs across enterprise and cloud environments.
  • Participate in technology evaluations, proof-of-concepts (POCs), and solution selection exercises.

Network Security & Compliance
  • Ensure network security infrastructure is properly designed, configured, monitored, and maintained.
  • Collaborate with Security Operations, Governance, Risk, and Compliance teams to meet internal and regulatory requirements.
  • Ensure timely remediation of security vulnerabilities and network-related audit findings.
  • Support security investigations, incident response activities, and forensic reviews when required.

Vendor & Service Provider Management
  • Manage relationships with network service providers, telecommunications operators, managed service providers, and technology vendors.
  • Oversee delivery and performance of external vendors
  • Establish and monitor service level agreements (SLAs), KPIs, and contractual obligations.
  • Conduct periodic vendor performance reviews and drive continuous service improvements.
  • Lead vendor selection, contract negotiations, and technology procurement exercises.

Financial & Budget Management
  • Develop and manage annual network operational and capital expenditure budgets.
  • Forecast technology refresh requirements and multi-year investment roadmaps.
  • Identify opportunities for cost optimization and operational efficiency.

Leadership & People Management
  • Lead, mentor, and develop a team of network engineers and technical specialists.
  • Assign resources effectively across BAU operations, projects, and strategic initiatives.

Project & Resource Management
  • Plan and manage network-related projects from initiation through implementation.
  • Prioritize resources, workloads, and project deliverables based on business requirements.

Operational Excellence & Automation
  • Drive adoption of network automation, orchestration, and Infrastructure-as-Code practices where applicable.
  • Identify opportunities to improve operational efficiency using AI-assisted monitoring, automation, and predictive analytics.
  • Implement proactive monitoring and health-check mechanisms to reduce outages and improve service reliability.
  • Lead problem management initiatives and lessons-learned reviews following service disruptions.

Requirements

  • Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or related discipline.
  • Minimum 10-15 years of progressive experience in enterprise networking and infrastructure operations.
  • At least 5 years in a leadership or team management role leading network engineers and technical specialists.
  • Proven experience managing large-scale enterprise network environments supporting multiple sites, data centers, cloud platforms, and remote users.
  • Demonstrated experience managing operational budgets, technology investments, and vendor contracts.
  • Experience leading network transformation initiatives involving SD-WAN, SASE, Cloud Networking, and Zero Trust technologies.
  • Experience managing managed service providers and telecommunications vendors.
  • Strong hands-on experience with:
a) Network Infrastructure: Core Switching, Distribution Switching, Enterprise Routing, WAN Technologies, BGP, OSPF, MPLS
b) Wireless Technologies: Wireless LAN Controllers, Enterprise Wireless Networks, Access Point Deployments, Wireless Troubleshooting and Optimization
c) Security Technologies: Next Generation Firewalls, Network Segmentation, VPN Technologies, IDS/IPS, NAC Solutions, ZTNA Platforms, SASE Platforms
d) Connectivity Services: MPLS Networks, SD-WAN, Internet Services, Cloud Connectivity, Direct Connect/ExpressRoute, Hybrid Network Architectures
e) Cloud Networking: AWS Networking, Azure Networking, Google Cloud Computing Networking, Hybrid Cloud Connectivity, Network Security in Cloud Environments
f) Monitoring & Management: SolarWinds, Network Monitoring Platforms, Capacity Planning, Network Performance Analysis, Traffic Analysis Tools
  • Possess one or more of the following certifications: CCNP, AWS Advanced Networking, Zscaler Certifications, Aruba Certifications