Responsibilities
1. Maintenance Strategy & Planning
- Develop and implement preventive, predictive, and corrective maintenance programmes.
- Establish maintenance policies, SOPs, and response procedures.
- Plan system upgrades, technology refreshes, and end-of-life replacements.
- Develop annual maintenance plans and resource forecasts.
2. Operations & Maintenance Management
- Oversee maintenance activities for:
- CCTV cameras (Fixed, PTZ, ANPR)
- Video Management Systems (VMS)
- Video Analytics Systems
- Recording servers and storage platforms
- Network switches, routers, firewalls
- Control room systems and video walls
- Power systems (UPS, power distribution)
- Ensure systems achieve required availability and performance targets.
- Monitor system health and address recurring issues proactively.
- Manage incident, problem, and change management processes.
3. Asset Reliability & Performance
- Monitor equipment and system performance through dashboards and reports.
- Lead root cause analysis (RCA) for major incidents and repeated failures.
- Implement reliability improvements and system optimization initiatives.
- Track asset lifecycle, warranty status, and maintenance history.
4. Video Surveillance & Analytics Systems Management
- Ensure continuous operation of surveillance and recording functions.
- Maintain camera availability, recording integrity, and storage retention requirements.
- Validate functionality of analytics applications, including:
- Intrusion detection
- Object detection
- Crowd analytics
- Traffic analytics
- License plate recognition (LPR/ANPR)
- Incident detection algorithms
- Coordinate software updates, patches, and system configuration changes.
5. Cybersecurity & Compliance
- Ensure ICT systems comply with cybersecurity policies and standards.
- Manage vulnerability assessments and remediation activities.
- Coordinate patch management and security updates.
- Ensure compliance with organizational, regulatory, and audit requirements.
- Support cybersecurity incident investigations and recovery activities.
6. Contractor & Vendor Management
- Manage maintenance service providers and OEM vendors.
- Monitor contractor performance against SLA and KPI requirements.
- Review technical submissions, maintenance reports, and defect rectification plans.
- Conduct periodic performance reviews with vendors and stakeholders.
7. Budget & Resource Management
- Prepare and manage annual maintenance budgets.
- Monitor operational expenditure and maintenance costs.
- Optimize use of manpower, spares inventory, and maintenance resources.
- Ensure critical spare parts availability.
8. Project & System Enhancement Management
- Lead system enhancement, migration, and upgrade projects.
- Manage testing, commissioning, and acceptance of new systems.
- Ensure smooth transition from project implementation to maintenance operations.
- Coordinate with stakeholders on service-impacting activities.
9. Risk & Incident Management
- Lead response and recovery efforts during major system outages.
- Conduct risk assessments on critical ICT infrastructure.
- Develop business continuity and disaster recovery plans.
- Manage escalation procedures and stakeholder communications.
10. Documentation & Reporting
- Maintain system documentation, drawings, asset registers, and configuration records.
- Prepare monthly and quarterly maintenance performance reports.
- Present system health, reliability trends, and improvement recommendations to management.
- Ensure accurate maintenance records within MMS platforms.
Requirements
- Degree / Diploma in Project Management, Computer Science, Computer Engineering, Information Technology or an equivalent discipline.
- Minimum 6-7 years working experiences in Video Surveillance Systems (VSS), Video Management Systems (VMS), Video Analytics, servers, storage, and network infrastructure
Shortlisted candidates will be offered a 2 Years agency contract employment.
