• Responsible for daily infrastructure operations, incident management, server administration, system maintenance, and ensuring compliance with banking security and operational standards.
• Perform daily infrastructure operations and BAU support.
• Monitor systems, investigate alerts, and resolve incidents within SLA.
• Support server build, configuration, deployment, and maintenance activities.
• Execute system patching, upgrades, and approved change requests.
• Perform on-site and remote support for OS / middleware / network troubleshooting
• Assist in incident investigation and Root Cause Analysis (RCA).
• Maintain operational documents, SOPs, and runbooks.
• Ensure compliance with bank security policies, audit requirements, and regulatory standards.
• Coordinate with client, vendor, and internal support teams for issue resolution and service delivery.
• Any other ad-hoc duties as required or assigned

• Bachelor’s degree in information technology/information systems/computer science or its equivalent
• 4–7 years of experience in Infrastructure Support, System Administration, or System Engineering with relevant skill set.
• Good understanding of Incident, Change, and Problem Management processes.
• Ability to work effectively in a high-availability, mission-critical production environment.
• Experience in software configuration design & installation in any mission critical system implementation projects or strong will to expand the capability for system designing area.
• Knowledge in OS clustering setup / troubleshooting & knowledge in SAN Network
• Technical requirements:
o OS: Windows Server and Linux (RHEL)
o Virtualization: VMware (ESXi / Virtual environments)
o Database (preferred): Microsoft SQL Server
o Middleware : IBM MQ, Connect:Direct, BizTalk
o Familiarity with:
OS/Database hardening (security baseline), Vulnerability Assessment / remediation,
• Good-to-have skills:
- Linux and Middleware (IBM MQ / Connect:Direct / Veritas cluster ) experience
- Monitoring tools (JP1, Solarwinds), Backup systems, Basic Networking concepts.
• Strong troubleshooting, analytical, and problem-solving skills. 
• Proactive personality, Team player/contributor
• Strong verbal, written communication skills
• Strong willingness to learn new technology and skills
• Prior working experience in the Japanese Company is an advantage
• Experience supporting Banking or Financial Services environments is highly preferred.
• Exposure to payment systems and financial transaction platforms is an advantage. 



Shortlisted candidates will be offered a 1 Year Agency contract employment.