Responsibilities

• Manage and maintain SharePoint farms and site collections
• Perform patching, upgrades, and lifecycle management
• Define and enforce governance policies and best practices
• Support hybrid integration with Microsoft 365 services
• Troubleshoot issues across SharePoint architecture

• Administer SQL Server environments supporting SharePoint and other applications
• Monitor and optimize database performance and resource utilization
• Manage backup, restore, and disaster recovery strategies
• Implement High Availability (HA) and Disaster Recovery (DR) solutions (e.g., Always On, clustering)
• Perform capacity planning and database maintenance

• Develop and maintain PowerShell scripts to automate routine tasks
• Improve operational efficiency through automation and tooling
• Generate reports for system health, usage, and compliance

• Implement and enforce least-privilege access models
• Ensure secure configurations aligned with enterprise policies
• Support audit readiness and compliance requirements
• Collaborate with security teams to mitigate risks

• Implement proactive monitoring and alerting mechanisms
• Perform root cause analysis and incident resolution
• Participate in on-call support rotation
• Ensure high availability and system stability
• Proactively monitors the work queues
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service
• Leads and manages all initial client escalation for operational issues.
• May work on implementing and delivering disaster recovery functions and tests.

Requirements

• Bachelor's degree or equivalent qualification in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).
• Minimum 6 years of experience managing enterprise Microsoft collaboration and database platforms, including SharePoint, Microsoft SQL Server, Exchange Server/Exchange Online, Microsoft Teams, and Skype for Business Server.
• Strong technical expertise in PowerShell scripting, automation, system administration, troubleshooting, and performance optimisation, with excellent analytical and problem-solving skills.
• Proven experience supporting hybrid environments, implementing migration strategies, and administering both on-premises and cloud-based Microsoft technologies.
• Relevant Microsoft certifications: Microsoft 365 Certified - Enterprise Administrator Expert / Azure Database Administrator Associate