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Responsibilities

  • Manage and optimize Exchange Server (On-Premises) and Exchange Online environments
  • Configure and maintain mail flow, connectors, and transport rules
  • Plan and execute hybrid mailbox migrations and coexistence strategies
  • Administer and support Skype for Business Server infrastructure
  • Manage and enhance Microsoft Teams collaboration capabilities
  • Support cross-platform user communication and collaboration features
  • Configure and troubleshoot Microsoft Teams Calling
  • Manage Enterprise Voice routing, Direct Routing, and Cloud Voicemail
  • Maintain seamless communication across multiple platforms
  • Manage and maintain SharePoint farms and site collections
  • Perform patching, upgrades, and lifecycle management
  • Define and enforce governance policies and best practices
  • Support hybrid integration with Microsoft 365 services
  • Troubleshoot issues across SharePoint architecture
  • Develop and maintain PowerShell scripts for automation and efficiency
  • Leverage Microsoft Graph API, Teams, and Exchange modules
  • Automate bulk operations, reporting, and administrative tasks
  • Maintain infrastructure security including TLS, OAuth, and mail hygiene
  • Perform patch management and system updates
  • Manage certificate lifecycle, including renewals and compliance
  • Implement proactive monitoring and alerting mechanisms
  • Respond to incidents and participate in an on-call support rotation
  • Ensure high availability and performance of messaging platforms
  • Proactively monitors the work queues.
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
  • Identifies problems and errors before they impact a client’s service
  • Leads and manages all initial client escalation for operational issues.
  • May work on implementing and delivering disaster recovery functions and tests.

Requirements

  • Bachelor's degree or equivalent qualification in IT/Computing with 6+ years of experience in Messaging and Unified Communications within enterprise environments
  • Strong hands-on expertise in:  Exchange Server (SE) and Exchange Online, Microsoft Teams , Skype for Business Server , SharePoint SE and online
  • Proficiency in PowerShell scripting and automation
  • Microsoft 365 Certified: Enterprise Administrator Expert / Microsoft 365 Certified: Teams Administrator / Collaboration Engineer Associate
  • Experience with hybrid environments and migration strategies
  • Strong troubleshooting and analytical skills

Shortlisted candidate will be offered a 1 Year agency contract employment.