Responsibilities

Define and drive the organization's cloud and platform infrastructure strategy, architecture, standards, and multi-year roadmap, ensuring scalable, secure, resilient, and cost-efficient solutions.
Serve as the L3/L4 technical authority and final escalation point for complex infrastructure, platform, and cross-domain incidents, leading root cause analysis (RCA) and implementing permanent resolutions.
Design, develop, and maintain Infrastructure as Code (IaC), platform automation, and GitOps practices using technologies such as Terraform and Python/Go.
Architect, implement, and continuously improve platform resilience, high availability, disaster recovery (DR), fault tolerance, and service reliability, including defining and maintaining SLOs and SLIs.
Design, optimize, secure, and manage enterprise Kubernetes environments, including networking, security, lifecycle management, and platform operations.
Establish, govern, and enforce platform engineering, security, infrastructure, and CI/CD standards, while mentoring engineers and promoting engineering best practices.
Independently manage and resolve complex incidents, service requests, problems, and changes within agreed SLAs, ensuring accurate documentation, timely ticket updates, stakeholder communication, and appropriate escalations.
Proactively identify, investigate, analyse, and resolve platform issues, leveraging advanced troubleshooting techniques, operational diagnostics, and root cause analysis to prevent recurrence.
Collaborate with clients, stakeholders, cross-functional teams, and automation teams to deliver platform improvements, optimise operational efficiency, and automate routine tasks.
Produce and maintain technical documentation, share knowledge, coach L1–L3 engineers, and contribute to quality assurance, operational excellence, and continuous service improvement.
Lead or contribute to infrastructure projects, platform enhancements, disaster recovery implementation and testing, and other technology initiatives as required.
Perform other related duties as assigned.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).
Strong expertise in virtualization, cloud infrastructure, storage, automation, and enterprise platform technologies.
Hands-on experience with VMware, Azure, AWS, Ansible, GitLab, DevOps/SRE practices, containers, and enterprise tools such as Veeam, Rubrik, Splunk, CyberArk, Opswat, NVIDIA AI, and storage platforms.
Relevant industry certifications are highly desirable, including VMware, Microsoft Azure, AWS, Veeam, and Rubrik certifications.
Excellent understanding of IT change management, with experience planning, assessing risks, executing changes, and documenting mitigation plans.
Strong communication and collaboration skills with cross-functional, multicultural teams and stakeholders.
Proven ability to work effectively in a fast-paced, high-pressure environment while managing multiple priorities.
Strong client-focused mindset with a commitment to delivering exceptional service and customer experience.
Excellent planning, organizational, problem-solving, and active listening skills, with the flexibility to adapt to changing business needs.