Responsibilities

Responsible for the daily management, configuration optimisation and troubleshooting of cloud platform products, including computing, storage, databases, AI intelligent recommendation, big data, network security and related cloud products.
Handle technical support requests, including customer issue resolution, quality assurance, troubleshooting and issue tracking.
Provide operational management and optimisation recommendations based on customer usage behaviour and business scenarios to enhance customer experience and product value.
Follow up on cloud product iterations, understand product functions and technical selection, continuously update industry knowledge, and provide technical support and business consultation to external parties.
Collaborate with internal teams to identify root causes of technical issues, drive cloud product and technical improvements, and ensure timely resolution and feedback.

Requirements

3 years of experience in cloud technology support, solutions consultancy or related work. Understanding of mainstream cloud service products, distributed architecture and container technologies is preferred.
Basic understanding of cloud computing products, application scenarios, configuration items and deployment methods.
Experience in cloud service operations or optimisation are preferred. Candidates with relevant cloud certifications will have an added advantage.
Good communication skills with the ability to read and write technical documentation, business materials and customer communication content in English and Mandarin.
Strong logical thinking and problem-solving skills, proactive work attitude, good customer service awareness and cross-functional collaboration capability, with continuous learning ability.
Familiar with Windows and Linux operating systems, and understands the fundamentals of mainstream large-scale models / AI technologies.