Responsibilities

• Serve as the primary liaison between business stakeholders and technical teams 
• Gather, analyze, and document requirements for system changes, enhancements, and integrations 
• Maintain documentation (runbooks, SOPs)
• Communicate technical issues, root causes, and resolutions in clear, non-technical language 

• Oversee day-to-day maintenance of web applications, APIs, Windows services, and microservices 
• Coordinate bug triage, issue resolution, and system monitoring 
• Ensure applications remain stable, secure, and performant
• Lead and manage application and support team
• Handle incident, problem, and change management processes

• Understand complex workflows and system integrations, including field-end device interactions 
• Collaborate with cross-functional teams to ensure seamless integration across platforms 

• Work with MSSQL Server and Azure SQL Server for troubleshooting and performance tuning 
• Review and validate complex SQL queries developed by engineering teams 

• Manage and document deployment procedures for applications hosted on Windows Servers (IIS) and Azure 
• Ensure smooth release cycles, including rollback strategies when required 

• Oversee recursive testing to validate workflows, integrations, and bug fixes 
• Ensure testing processes align with business requirements and compliance standards 

Requirements

• Bachelor’s degree in Computer Science, Engineering, IT or related.
• Strong understanding of: 
  • .NET applications (web, APIs, Windows services, console apps) 
  • React applications 
  • Microservices architecture in Azure (GCC) 
• Experience with MSSQL Server and Azure SQL Server 
• Ability to analyze and clearly explain complex technical issues to non-technical stakeholders 
• Hands-on experience with application deployment in IIS and Azure environments 
• Familiarity with recursive testing methodologies 
• Excellent communication, documentation, and stakeholder management skills 
• Strong problem-solving ability with effective prioritization and multitasking skills 
• Leadership and team management skills
• Good to have: Experience in incident management and root cause analysis, exposure to CI/CD pipelines and automated deployment tools