Responsibilities

• Support the delivery and ongoing management of AN enterprise digital platform. 
• Support product strategy execution through backlog grooming, prioritisation, and requirement clarification
• Work closely with development, infrastructure, and operations teams to translate business needs into actionable user stories and tasks
• Participate in Agile ceremonies, including sprint planning, daily stand ups, reviews, and retrospectives
• Track delivery progress, dependencies, and risks across sprints and releases
• Assist with stakeholder communication during deployments, incidents, and operational changes
• Support production operations, including coordination during go lives, incident response, and post deployment reviews
• Ensure deliverables and changes align with governance, security, and audit requirements

Requirements

• Degree / Diploma holder with at least 2-4 years relevant working experiences
• Experience supporting IT product delivery in a structured environment
• Working knowledge of Agile delivery practices and backlog management
• Ability to collaborate effectively with technical teams (developers, infra, ops)
• Exposure to production support activities, including deployments and incident coordination
• Strong communication skills with the ability to engage both technical and non technical stakeholders
• Availability to support after hours activities for planned deployments or critical incidents, as required

• Agile / Scrum certifications
• ITIL Foundation or equivalent
• Cloud fundamentals