Responsibilities

• Own and manage the AWS account onboarding process from request intake to production readiness.
• Work closely with application and business teams to understand requirements and timelines.
• Coordinate with Cloud Engineering, Security, Networking, and DevOps teams for necessary configurations.

• Oversee AWS account creation via Control Tower Account Factory.
• Ensure baseline controls (GuardDuty, Security Hub, IAM Identity Center, CloudTrail, etc.) are enforced as part of Infrastructure as Code.
• Confirm network connectivity (VPC, Transit Gateway, etc.) and restrictions are correctly applied.

• Validate that CIS and AWS Foundational Security Best Practices are met before handover.
• Facilitate reviews with Security Engineers for compliance posture and remediation.

• Act as the primary point of contact for onboarding-related queries.
• Provide onboarding status updates to stakeholders and management.
• Maintain onboarding documentation, FAQs, and knowledge base for self-service guidance.

• Identify and implement process improvements, automation opportunities, and efficiency gains in onboarding workflows.
• Collaborate with DevOps teams to embed automation pipelines for account setup.

Requirements

• 5+ years in enterprise scale IT operations, cloud service delivery, or project management (AWS experience preferred).
• Strong understanding of AWS Control Tower, AWS Organizations, IAM, networking, and core security services.
• Familiarity with CIS Benchmarks, AWS Well-Architected Framework, and security best practices.
• Proven ability to manage structured workflows and process documentation.
• Excellent communication skills for working with both technical and non-technical audiences.
• Technical exposure in Infrastructure-as-Code (Terraform, CloudFormation); CI/CD pipelines (Jenkins, GitLab CI); Security & compliance (IAM, Security Hub, AWS Config).
• AWS Certified Solutions Architect or other relevant AWS certifications are a plus.