Responsibilities

• Operational Management: Lead the day-to-day operations of the National Billing System, ensuring efficient and accurate billing processes across all healthcare settings including acute inpatient, outpatient, polyclinic, day surgery, emergency department, and more.
• Team Leadership: Manage and mentor a team of professionals, fostering a collaborative and high-performance culture. Ensure the team is equipped with the necessary skills and resources to meet operational goals.
• Stakeholder Engagement: Collaborate with healthcare institutions and other stakeholders to ensure alignment and smooth integration of billing processes. Conduct regular meetings to provide updates and gather feedback.
• Process Improvement: Identify opportunities for process optimization and implement changes to enhance efficiency and accuracy. Utilize data-driven approaches to monitor performance and drive continuous improvement.
• Risk Management: Proactively identify and mitigate risks associated with billing operations. Develop and implement strategies to address potential issues and ensure compliance with regulatory requirements.
• Project Management: Oversee the implementation of new initiatives and system upgrades within the billing program
• Ensure projects are delivered on time, within scope, and budget.
• Reporting and Analytics: Develop and maintain comprehensive reporting systems to track operational performance. Provide regular updates to senior management and stakeholders.

Requirements

• Bachelor's degree in IT, Healthcare Administration, Business Management, or a related field. Advanced degree preferred.
• Experience: Minimum of 10-15 years of experience in healthcare operations, with a focus on billing systems and financial management. Proven track record in leading large-scale programs and managing cross-functional teams.
• Skills: Strong leadership and communication skills. Proficiency in project management and process improvement methodologies. Ability to analyze complex data and make informed decisions.
• Knowledge: In-depth understanding of healthcare billing processes, regulatory requirements, and financial systems. Familiarity with SAP BRIM (Hybris) solution stack and SAP S/4HANA is a plus.
• Attributes: Must be a self-starter with a strong sense of urgency to respond to production issues promptly and effectively.

• 10-15 years in an operations, service delivery, or incident management role.
• Proven experience managing and closing high volumes of tickets across tools like JIRA, ServiceNow, SCCD, etc.
• Strong analytical and organizational skills.
• Excellent verbal and written communication.
• Ability to work independently and drive accountability across teams to respond, troubleshoot and analyse incidents and issues to complete resolution.
• Familiarity with service management frameworks is a plus.
• Comfortable working under pressure and managing multiple priorities.