Responsibilities

Assist Level 2 Systems Support Engineers for the day-to-day operations
Handle operational support and maintenance to AWS, Azure, M365 and Huawei Cloud
Administer and support Windows Server 2019 environments, including installing, configuring, and troubleshooting servers
Operations and facility management of Systems / Infrastructure according to established procedures and service levels
Manage systems changes through established change request process and provide status reports to the relevant parties.
Respond promptly to incident, investigate and provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Conduct root cause analysis and implement proactive measures. Monitor effectiveness of implemented measures
Monitor and measure the performance and availability of systems proactively; implement corrective actions identified to improve performance & availability.
Monitor the agreed service level (e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties
Plan and implement service continuity measures, i.e., backup/restore procedures and disaster recovery plan, to ensure continuous operation of the business.

Requirements

Degree / Diploma holder in Information Technology with 2-3 years experience as a System Engineer or similar role, with expertise in AWS and Windows Server 2019
Strong hands-on experience in administering and troubleshooting cloud infrastructure, including EC2, S3, and other AWS services
Proficient in managing and maintaining Windows Server 2019 environments, including Active Directory, Group Policy, and other server-related technologies

Shortlisted candidates will be offered a 1 Year agency contract employment.