Responsibilities

• As an IT Service Management Representative, you will be responsible for managing delivery for IT production systems and services.
• Your role will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risks to services.
• You will provide operational support, ensuring that production systems and devices are online and available.
• You are expected to perform independently and become a subject matter expert.
• Active participation and contribution in team discussions are required, along with providing solutions to work-related problems.

Requirements

• Candidate will need to have high-level working experience in multi-tier applications, data-streaming technologies, Java and Pega and ElasticSearch.
• Years of experience require: 2-4 years.
• Proficiency in Service Management Framework Design and Implementation is required.
• Advanced proficiency in Incident Management is recommended.
• Additionally, advanced proficiency in Configuration & Release Management.
• Monitor and analyze service performance metrics to identify areas for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of services.
• Proactively identify potential risks and develop mitigation strategies to ensure service continuity.

• ITIL Foundation certified preferred. Has experience in
• Incident Management
• Problem Management
• Change Control
• Service Request Management
• Service Desk
• Continual Improvement
• Information Security Management