Responsibilities

• Coordinate University-wide initiatves such as New Student Management System (SMS), Student Experience Surveys, etc
• Manage cross-college/ faculty, programme and division coordination
• Provide reports and updates to management on student and academic services matters

• Drive school-level automation, digitalisation efforts
• Direct school-level business process optimisation and work process improvements
• Design, develop, and implement solutions using generative AI models,
• Collaborate with cross-functional teams to define AI project requirements and streamline processes using technologies such as Robotic Process Automation (RPA)

• Support strategic academic intiatives such as OBTL, InsPIRE and projects.
• Facilitate academic programme reviews and academic proposal submissions to central and/or external departments.

• Oversee ADMO functions such as accreditation matters; rubrics designs, annual ranking exercises, faculty sufficiency; data goverance; and reports/data collation and submission to central and/or external departments 

• Act as point of contact for all initiatives and special projects relating to student academic services.
• Coordinate projects and activities between NBS departments and University units - colleges, schools, departments and centres. 
• Partner central offices to provide inputs for university-wide policies, and to implement approved policies, regulations and guidelines.

Requirements

• Good degree or Postgraduate Degree (MBA or Business PG Degree preferred) from a reputable university.
• BSc/MSc in Computer Science, Machine Learning, AI, or equivalent practical experience
• At least 15 years’ experience in a tertiary educational institute in the areas of programme administration and development and/or international engagement
• At least 10 to 15 years’ demonstrated experience in strategic leadership, innovation and change management
• Good knowledge of process optimisation and design thinking
• Good knowledge of data visualisation tools such as PowerBI, Tableau, etc
• Up-to-date with AI areas and current trends, especially their application to problem-solving
• Demonstrated experience in AI technologies, with a specific focus on AI inference, optimisations, and application with education industry.
• Proficient in Python, RPA and have experience with machine learning
• Experienced in developing and implementing generative AI models for problem-solving and solution designs
• Prior experience in business development/relationship management, and other relevant experiences, such as project management and multi-scale administration, would also be an advantage
• Demonstrated track record of managing change and innovation across units and/or organisations.
• Demonstrated track record in senior stakeholder management and engagement; with the ability to build relationships with faculty, staff, students, alumni, corporates and external partners.
• Excellent communication (written & spoken) and interpersonal skills.
• Innovative and enterprising with strong problem-solving skills.  
• Innovative, forward-thinking and future-oriented.
• Ability to think critically and creatively to develop innovative solutions using generative AI tools.