Responsibilities
1) Communications Support
• Develop and execute communication collaterals to keep stakeholders informed throughout the system implementation process
• Create clear, engaging content including newsletters, announcements, and progress updates for various audiences
• Collaborate with project teams to ensure consistent messaging across all channels and manage feedback loops between end users and implementation teams
• Analyse communication effectiveness through metrics and feedback data to optimise messaging strategies
2) Training Development and Delivery
• Design and deliver training programmes tailored to different user groups and skill levels across the organization
• Create comprehensive training materials, user guides, and quick reference resources to support system adoption
• Provide ongoing support to users during the transition period to address questions and challenges
• Conduct training needs analysis and skills gap assessments to inform programme design
3) Change Management Activities
• Conduct impact assessments to identify affected stakeholders and processes throughout the implementation
• Support change readiness activities and help address resistance to new systems through targeted interventions
• Monitor adoption metrics and user feedback to identify areas requiring additional support or adjustment
• Develop reporting mechanisms to track progress against adoption targets
• Facilitate workshops and focus groups to gather requirements and validate change
4) Analysis and Assessment
• Conduct stakeholder analysis to map influence, impact, and readiness levels across affected user groups
• Gather and analyse user requirements for training programmes and communication strategies
• Develop change impact assessments using data-driven methodologies and present findings
Requirements
- Degree / Diploma in Computer Systems, Information Systems, or similar field or equivalent education.
- At least 2-3 years of experience in conducting training and stakeholder engagement
- Experience with system implementations or digital transformation projects
- Bonus if you have change management certifications or relevant training qualifications from recognised institutions
- Broad understanding of change management principles and adult learning methodologies
- Experience in change management, training delivery, or communications roles within organisational settings
- Strong written and verbal communication skills with ability to translate technical concepts for diverse audiences
- Project coordination experience and proficiency with training tools and platforms
- Proficiency in data analysis to support evidence-based change decisions
- Ability to translate business requirements into actionable change management strategies
Shortlisted candidates will be offered a 1 Year Agency Contract employment
