Responsibilities
Project Management and Delivery
- Ensure smooth delivery/execution of projects
- Manage customer escalations
- Prevent projects from remaining in a RED state for more than 2 weeks by developing strategies to turn red accounts to amber/green
Financial Performance
- Achieve revenue, margin, and booking targets
- Create plans to build, manage, and burn backlog
- Accurately forecast monthly and quarterly project-level revenue and margins
Customer Relationship Management
- Drive strategies to upsell continuous development services to existing customers
- Assist sales in new deals by presenting continuous development value propositions
- Ensure customer satisfaction during the project period
- Actively participate in Project SteerCo meetings
Resource Planning and Management
- Ensure the availability of resources/capacity and skills/expertise for projects
- Collaborate with the Head (Software) to hire or redirect additional resources when necessary
Operational Compliance
- Adhere to operational processes such as timesheets, expenses, and project reporting
- Ensure teams fully understand organizational, regional, and product-level goals and strategies
Deal and Contract Management
- Ensure proper deal estimations considering functional requirements, project risks, and resource needs
- Safeguard contracts during the sales process, statement of work, and change requests
Leadership and Collaboration
- Provide leadership to local teams
- Act as an interface between local teams, continuous development management, and other local functions such as Admin, HR, IT, etc.
- Work effectively with the Head (Software) to drive strategies, initiatives, and operational metrics/KPIs
