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Responsibilities

Primary Responsibilities and Duties (80%)
  1. Plan/implement/upgrade schedule, allocate resources, ensure timely execution of all tasks under authority and coordinate with system vendors and department end users.
  2. Responsible for annual IT workplan submissions in consultation with department leads and ops personnel. Coordinate acquisition and implementation.
  3. Manage IT-related planning and execution for allied health departments in future campus.
  4. Credential Trainer for EPIC modules and provide training for new users to the department.
  5. Assess and handle EPIC change requests from users. Handle build changes to fulfil user requirement or resolution of root cause.
  6. Oversee and manage integrations between various internal systems and external client systems, compliance to security requirements, ensuring seamless data flow and functionality.
  7. Contribute to the strategic evolution of departments’ systems and applications on cloud storages, leveraging company /private solutions to optimise service provision and achieve long term cost-effectiveness.
  8. Upgrade existing IT systems to meet new requirements. Work closely with key staff in supported departments, automate workflow by using IT solutions whenever possible.
  9. Maintaining contracts and following-up with system vendors and department.
  10. Responsible to review, update and implement IT SOPs according to MOH, cluster and company directive, including business continuity measures during downtime.
  11. In-charge of regular IT audits for assigned allied health departments.
  12. In charge of:
- Managing and administering department's servers, workstation and printers in the LAN environment 
- Acquisition and implementation of computer system and accessories. 
- Compilation of schedule workload statistical reports. 
- Undertaking of scheduled and ad hoc data extraction and compilation as required by users. 
- Price updates, charge rectification and audit activities.

Secondary Responsibilities (20%)
  1. Recommend and/or provide AI-solutions to smoothen BAU operations and for future campus
  2. Support and manage the tracking of KPIs for cluster/institution initiatives
  3. To be involved in informatics-related projects to improve operations for assigned allied health areas.
  4. Involved in cross-institutional efforts to carry out cluster harmonisation works on systems changes
  5. Perform other assignments as delegated by reporting officer

Requirements

  • Degree in Computer Science/IT or healthcare-related studies with 5 years of experience or relevant qualifications in healthcare informatics systems. 
  • Prior experience with EPIC systems will be highly advantageous
  • Solid knowledge of cloud computing concepts, DICOM, HL7 standards, LAN/WAN & internet connectivity
  • Knowledge of budgeting and procurement processes
  • Good understanding of information security policies, network security and firewall administration
  • Effective and demonstrable analytical, problem solving and organisational skills with high level of attention to details
  • Ability to prioritise and simultaneously work on multiple tasks and projects within tight timeline
  • Self-motivated, able to learn quickly and be flexible
  • Work independently with minimal supervision