Responsibilities

Support the Project Lead in managing a HR Business Process Operations Support Team to support client ERP system requirements in day to day operations
Advice client stakeholders and team members in consultation services, handling of escalations, monitoring of CRs, data migration and audit activities
Drive operational performance and service excellence and monitor performance of the team against defined quality standards
Demonstrate ability to drive ongoing improvements through standardizing, automating and consolidating processes.
Identify problem areas in service delivery processes, troubleshoot issues and recommend solutions

Requirements

At least a Degree in Business, Engineering, Computer Science or relevant subject.
At least 3 years of experience in project management, with corresponding experience in Information Technology
Knowledge of information technology. SAP or HR related experience will be a bonus. SAP/ERP or HR system knowledge is a good-to-have but not mandatory.
Demonstrated track record in managing operations teams. Has good supervisory and communication skills.
Good planning and coordination skills.
Strong writing, verbal communication and presentation skills.
Good team player, responsible and conscientious.
Resourceful, independent, responsive and pro-active.
Proficiency in Office productivities suites such as Microsoft Office.
Project management experience is a good to have.
Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Shortlisted candidates will be offered a 1 Year Agency Contract employment