Responsibilities

Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures;
Ensure reserves are updated in a timely and realistic manner;
Identify and manage any potential fraudulent claim effectively;
Handle phone and email enquiries and attend to walk-in customers/claimants;
Liaise with internal and external stakeholders, service providers and intermediaries;
Mentor administration assistants in their support role;
Review and streamline work processes to improve operational efficiency and cost-effectiveness;
Ensure all recovery claims are pursued and followed-up periodically to ensure resolution;
Conduct periodic active file review;
Any other duty or assignment as and when instructed by the superior.

Requirements

Minimum qualification of Diploma or Degree with Certificate in General Insurance (CGI) or relevant insurance equivalent;
At least 2 years (Executive) / 5 years (Senior Executive) of motor insurance claims assessment experience;
Possesses good analytical, problem-solving and negotiation skills;
Meticulous and attention to details;
Positive working attitude and mind-set;
Possess good interpersonal and communications skills;
Able to multi-task, is a team player; conscientious, tactful, customer-focused and willingness to learn new skills.