Responsibilities

Support on escalated incidents
End to end support for Citrix, VDI.
Service improvement contributions.
Problem tickets task actions to identify root cause of issues
Perform server maintenance and operational procedures
Manage user profiles and data
Perform maintenance and environment upgrades
Documents, reviews, maintains and shares relevant technical information to the team.
Implements and develops improvements based on best practices.
Focuses on automation and optimum use of the team to improve efficiency.
Reviews technology changes to identify potential risks.

Requirements

Degree/Diploma in IT or any related discipline.
Minimum 3 – 4 years technical hands-on working experience in Citrix Virtual desktop