Responsibilities

Oversee and supervise the L&D Operations team to ensure timely and accurate processing of backend support to L&D related matters such as supporting Cluster-wide common programmes registration, external learning and In Service Scholarship and Sponsorship administrations.
Monitor team performance to ensure service level agreements (SLAs) and key performance indicators (KPIs) are consistently met, with regular reviews and revisions as appropriate.
Liaise with internal and external stakeholders to ensure end-to-end course administration is executed in accordance with established SLAs and operational standards.
Build and foster partnerships with Centre of Excellence (CoE) Learning team and Institution Learning teams to enhance seamless end-to-end process delivery.
Drive process improvements within the team to enhance efficiency and effectiveness whilst ensuring compliance with relevant local employment regulations and company policies.

Requirements

Bachelor’s degree in HR, Business Administration or related field
More than 5 years of HR experience. L&D administration experience preferred but not mandatory
Strong interpersonal and communication skills to build strong relationships with stakeholders
Supervisory experience is preferred.
Proficient in MS Office (Word, Excel, Powerpoint) and knowledge with SuccessFactor will be an advantage.