Responsibilities

Responsible for Network support for LAN/WAN
Monitoring Alerts sent by Monitoring Tools
Work at heights (Training provided)
Log, update, and Progress tickets to resolution
Perform daily level health check for in scope infrastructure.
Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes.
Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers.
Escalate to next level engineers across platform if the incident/problems cannot be resolved.
Create Reports and meeting (daily, monthly and adhoc)
Work with Partner to engage and resolve technical issues and RMA
Maintain and update CMDB or Asset list
Follow-up next level engineers for the outstanding tickets
Follow escalation matrix during critical incidents or issues attention.

Requirements

Diploma in Computer Science / IT or equivalent
2 years of experience in NOC support (network and Firewall)
Experienced in supporting network, systems (Cisco Product)
Experienced in troubleshooting network devices and /or firewall problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
Must possess a valid class 3 driving license

Shortlisted candidates will be offered a 1 Year Agency Contract employment.