Responsibilities

To provide Data centre operation support
Analyse problems, perform troubleshooting, and track problems through resolution.
Responsible for monitoring activities, such as network and bandwidth usage
When necessary, escalate problems to the appropriate stakeholders / principals
Ensure generation and management of support tickets according to SLA requirements
Schedule and run periodic maintenance for network infrastructure at the data centre
Plan and manage change request and / or maintenance activities for network operations including firmware patches.
Ensuring zero service level breaches and achieve 100% compliance with policy and procedure.
Perform Change Request, Service Request as assigned by team lead according to the SLA.
Managing of Cisco Routers and Switches and perform firmware patching on network equipment.

Requirements

Degree/Diploma in Computer Science, Computer Engineering or equivalent with 3 - 5 years of experience working as a network engineer within the operations environment.
Good grasp of technical skills (network)
Must possess CCNA / CCNP certification
Good grasp of technical skills (network)
Past working experience in Cloud environment is an advantage
Good understanding and appreciation of network and system design
Keen sense of urgency for service performance issues
Able to handle demanding service response and recovery turnaround
Able to manage daily support tasks to meet stringent SLA requirements
Excellent scheduling and multitasking skills
Meticulous and process-oriented
Good, hard-working attitude with ability to work well under pressure
Good analytical skills with ability to work with others to resolve problems.
Good organization skills, with ability to properly document and track information.
ITIL certification will be an added advantage.
Good knowledge of following products will be advantageous: Cisco, NTP, FS load balancer, Solarwinds, IXIA

Shortlisted candidates will be offered 1 Year agency contract employment.