• Provide timely and effective technical support for application-related incidents and service requests.
  • Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
  • Monitor application performance, identify bottlenecks, and implement performance enhancements.
  • Conduct root cause analysis for recurring issues and implement preventive measures.
  • Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
  • Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
  • Participate in application deployment and release management activities.
  • Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
  • Support UAT and Interface Testing


  • Minimum 3 years relevant experience
  • Strong technical knowledge and experience in supporting enterprise-level applications.
  • Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
  • Experience with databases and SQL query language.
  • Familiarity with software development life cycle (SDLC) and ITIL principles.
  • Excellent problem-solving and analytical skills.
  • Effective communication and collaboration abilities.
  • Ability to work under pressure and prioritize tasks in a fast-paced environment.
  • Occasionally required to work late hours (to support application deployment) and weekends (to support UAT)

Preferred Skillset
  • Java (Able to read)
  • Oracle Database
  • MySQL Database
  • Jira
  • Excel
  • Hosting Platform, include but not limited to Tomcat, Boss, IBM Websphere/Weblogic