Responsibilities

Monitor the status of CRs from requirement initiation to implementation and work with various parties to address issues impending the progress of the CR. They shall oversee and provide inputs for requirement gathering (including managing authorization, workflow, interface, enterprise architecture, and user experience requirements according to the governance set by Authority), review CR requirements and impacted objects, assess solutions proposed by system vendors to ensure that they are optimally designed and scalable. They shall assist to propose test cases, facilitate users in CR testing and ensure the end-to-end testing is complete and comprehensive, such as User Acceptance Test (UAT), integration testing (for interfaces and web services), regression testing, and Common Operating Environment (COE) testing. They shall facilitate HR systems training for users.
Support the CR approval process (e.g. seeking the necessary endorsements, responding to queries from the approving party, preparing Approval of Expenditure if required), including new requirements or changes during CR implementation.
Monitor the progress of outstanding tasks (Service Request, System Incident Report) to be completed by the e-HR Maintenance Vendor; ensure timely and complete resolution of such tasks, deliverables to conform to the standards and control defined for the programme; identify and manage risk and mitigation strategies; identify, analyse and ensure resolution of issues; manage change control; track and escalate risks and issues to Project Manager (PM) and Ops Manager; plan project with HR systems maintenance team, OSIT/WOG teams, etc. The Supplier shall support data verifications and occasionally rectification tasks and other support tasks during system fixes where required.
Provide analysis and consultation services to address operational issues, data issues, audit related activities, and system migration challenges. This includes supporting user’s/auditor’s queries, assisting users/auditors to create report variants and briefing materials, and supporting urgent data profiling and extractions.
Payroll and Allowances Management - Manages the payroll and allowances processes for all eligible personnel, payroll interface processing, etc.
Manages the processes on the service scheme policies and service personnel’s service scheme payments such as contract gratuity, Inspire funds and pensions.
Manages the processes on retention bonus policies. To manage the payment when payment milestone is reached, or at the point of exit. To manage adjustments to payments made before

Requirements

At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.
At least 3 years of working experience in information technology; of which at least 1 year of working experience in SAP ERP HCM SaaS.
Experience in SAP HCM ERP is preferred.
Good knowledge of information technology, especially in the areas of SAP HCM ERP.
Good planning and coordination skills.
Strong writing, verbal communication and presentation skills.
Good team player, responsible and conscientious.
Resourceful, independent, responsive and pro-active.
Proficiency in Office productivities suites such as Microsoft Office and Microsoft Project.
Proficiency in Business Process Model and Notation (BPMN) tool is advantageous.
Good understanding of the data design in SAP HCM or HCM SaaS is preferred.
Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.
Good understanding of business process management is advantageous.

Shortlisted candidates will be offered a 1 Year Agency contract employment