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Responsibilities

  • To provide 24 x 7 support for Data Center running on 12 hours shift
  • Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged. 
  • Resolving the incident/problem onsite.
  • Escalating unsolvable problems and service requests to the System and/or  Software Engineer and reporting the escalation to the Project Manager.
  • Generating the relevant administrative records and reports.
  • Introducing and integrating new technologies into existing environments.
  • Applying operating system updates, patches, and configuration changes.
  • Adding, removing, or updating user account information, resetting passwords, etc.
  • Answering technical queries
  • Maintaining the configuration of the system.
  • To implement Service Request and Change Request
  • Contacting OEM/Vendor for technical support

Requirements

  • Degree/Diploma in Computer Science/Electronics/IT or equivalent
  • Minimum 1 year of relevant working experience in IT infrastructure operation
  • 12 hrs shift working. 
  • Able to work shift including weekends and public holidays.

Shortlisted candidates will be offered a 1 Year Agency Contract employment.