Responsibilities

Actively monitoring data centre systems, including servers, network devices, storage systems.
Monitoring and recording environmental conditions within the data centre, such as temperature, humidity, and power usage. Ensure aircon is in healthy state.
Ensuring compliance with physical security procedures, managing access control, and managing CCTV and security access.
Eye-ball checking of system faults and failures
Coordinate all works in the data centre – eg. packing tapes for transport, preparing for incoming or outgoing equipment with DC Facility Management.
Escorting engineers/customers when required.
Onboarding and offboarding customers when required.
Troubleshoot and escalate issues according to escalation matrix and procedures.
Respond to calls and emails from Operations Managers, customers, etc.
Return to HQ on adhoc basis when requested.
Maintaining accurate records of data centre operations, including access logs, environmental data, and incident reports.
Any other duties as assigned by management.

Requirements

Possesses minimum NITEC in IT related discipline or Recognized Diploma in Electrical / Electronic / Computer Engineering / Information Systems
Preferable 3 years’ experience in Data Center Operation
Possess excellent oral and written communication skills
Good customer service aptitude, and strong work ethic.
Good technical knowledge on Data Centre monitoring tools.
Working knowledge of Data Centre Mechanical & Electrical for operation.
Basic knowledge of Windows Server operating system and network infrastructure.
Basic knowledge on Windows 10 and M365 apps (Excel, Word, outlook, sharepoint, etc)
Self-driven and able to work independently

Shortlisted candidates will be offered a 1 Year Agency contract employment.