Responsibilities

  • Log all incoming call/email and record sufficient information to facilitate effective incident processing.
  • Identify the impact, urgency, and priority of incidents
  • Provide initial troubleshooting and support for incidents.
  • Escalate incidents that cannot be resolved by the service desk to the appropriate Application - Maintenance team and monitor progress.
  • Seek confirmation for closure from the user when resolution is provided.
  • Serve as the first point of contact for all incidents
  • Prepare daily and weekly report

Requirements

  • Tertiary qualifications
  • Experienced in Customer Experience Management / Helpdesk functionss

Shortlisted candidates will be offered a 1 Year Agency contract employment.