Responsibilities

Assist with infrastructure planning and design
  • Assist with the planning and design of infrastructure systems
  • Assist with the documentation of infrastructure design and planning activities and decisions
 
Support infrastructure operations
  • Perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
  • Align infrastructure operations with agreed service agreement standards
 
Maintain infrastructure
  • Perform activities related to ongoing maintenance of infrastructure
  • Assist with the implementation of agreed infrastructure changes and maintenance routines
 
Optimise infrastructure performance
  • Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
  • Participate in infrastructure development activities
  • Assist with infrastructure testing and implementation
  • Gather performance and data usage statistics for capacity planning and reporting
  • Assist with piloting of new tools, technologies, and/or processes
 
Resolve incidents
  • Perform problem/issue identification and resolution
  • Assist with simulation of user problems to resolve operating difficulties
  • Follow up with users to ensure problem has been resolved
  • Recommend system modifications to reduce user problems

Requirements

  • At least 6 years' of experience in the Network Management and Support Services
  • Strong knowledge and experience in supporting Cisco Switch, Cisco Router, Fortigate Firewall, Palo Alto Firewall, ClearPass NAC, F5 VPN, IPS, WLC, Access Point and VSS/VLAN Architectures.
  • Network Support in the areas of wireless, wired, VPN
  • Network certifications eg CCNE, CCNA